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Privacy Policy

Kairos Chiropractic is committed to protecting your privacy and handling your personal data with care and respect. This policy explains how we collect, use, and protect your information in line with UK data protection laws.

Who We Are

Kairos Chiropractic is a registered UK chiropractic clinic. Our team is regulated by the General Chiropractic Council (GCC) and adheres to strict standards of confidentiality, ethics, and professionalism.

For any privacy-related enquiries, you can contact us at:

  • 📞 Call: 01829 423211
  • 📧 Email: hi@kairoschiropractic.co.uk
  • 📍 Kairos Chiropractic
    Unit 6, Rose Farm, John Street
    Tarporley, Cheshire CW6 0LP

What Information We Collect

We may collect and store the following types of personal information:

  • Name, address, date of birth
  • Contact details (email, phone)
  • Medical history and health-related information
  • Appointment history and treatment notes
  • Payment and billing information
  • Website usage data via cookies and analytics

How We Use Your Information

We use your data to:

  • Provide chiropractic care and wellness services
  • Contact you about appointments or updates
  • Maintain accurate medical records
  • Send health updates or practice news (with your consent)
  • Improve our website and advertising performance

Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – for email newsletters or optional services
  • Contract – to provide care and related communication
  • Legal obligation – for regulatory and recordkeeping requirements
  • Legitimate interest – to improve services or maintain contact

How Long We Keep Your Data

In line with professional guidelines, we retain patient records for:

  • Adults: 8 years from the date of your last visit
  • Children: Until age 25 (or 8 years after last visit, whichever is longer)

How We Protect Your Data

We store your data securely using encrypted systems and secure platforms, including:

  • Go High Level (client communication and record management)
  • Zoneee (practice email and internal data use)

Access is limited to authorised team members only.

Website Tracking & Cookies

We use cookies and tracking tools to understand how our site is used and to improve your online experience. This includes:

  • Google Analytics
  • Facebook Pixel
  • Google Ads tracking

You can manage cookie preferences in your browser settings.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of data (where appropriate)
  • Object to certain uses of your data
  • Withdraw consent (where consent was given)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We only share your data with trusted partners when required to support your care, comply with legal obligations, or manage our systems.

We do not transfer your data outside the UK.

Contact Us

If you have questions about your data or wish to exercise your rights, please contact us:

  • 📞 Call: 01829 423211
  • 📧 Email: hi@kairoschiropractic.co.uk
  • 📍 Kairos Chiropractic
    Unit 6, Rose Farm, John Street
    Tarporley, Cheshire CW6 0LP